Managed IT & Technology Advisory
Support & direction
Strategic planning, proactive management, security, and expert support for the systems your firm depends on.
Explore all servicesTechnology that supports the business
Your firm needs dependable day-to-day systems and informed decisions about what comes next. Emberkom brings strategic IT planning, proactive management, security, and expert support into an ongoing relationship, so your people can concentrate on delivering for your clients.
Plan with your leadership
We work with decision makers to understand business goals, assess technology investments, and build a plan that can adapt as the firm changes. That guidance sits alongside the practical work of monitoring systems, applying updates, resolving covered issues, and improving performance.
IT strategy and vCIO engagements provide leadership with an ongoing technology adviser. A vCIO is a virtual chief information officer: someone who helps connect technical decisions to the direction of the business.
Security & Protection
Reduce risk across your firm
Protect your people, project information, and reputation with security that connects devices, supported cloud resources, email, and your firm's email identity. Help staff recognize threats before a suspicious message becomes a business problem.
This brings together malware detection and remediation, appropriate disk encryption, spam and phishing protection, and email authentication and transport policies. Simulated phishing exercises guide targeted staff training. Protection is tailored to supported systems; the aim is to reduce risk and help people make informed decisions.
Endpoint Protection
Threat detection and remediation for supported computers and servers, alongside protection for covered Microsoft 365 and Google Workspace mailboxes, SharePoint sites, Teams files, OneDrive, and Google Drive. Features vary by platform; appropriate disk encryption also helps protect eligible Windows computers.
Email Security & Staff Awareness
Spam and malware filtering, malicious-link and impersonation detection, and handling of harmful messages help protect business communications. Phishing simulations and targeted training help staff recognize and report suspicious requests. These controls work alongside Endpoint Protection.
Mail Authentication
Managed SPF, DKIM, and DMARC help receiving systems recognize authorized mail from your domain. Authentication reporting helps identify misuse and sending problems; MTA-STS supports encrypted transport between compatible mail systems. These controls work alongside Email Security to protect your firm's email identity.
Infrastructure & Management
Keep the working day moving
Give your team dependable tools for everyday work. Proactive care of computers and servers, alongside monitoring of critical connections and services, helps catch problems early and keep small issues from becoming bigger disruptions.
Updates, routine configuration, and performance monitoring support the health of covered computers and servers. Availability checks watch important network devices, internet connections, and cloud services so outages can be investigated. Routine administration of covered mailboxes and cloud services also supports the working day. Support follows the services agreed for your environment; larger changes and specialized application work are planned separately.
Computer Care & Support
Operating-system and common application updates, performance monitoring, routine configuration, and troubleshooting help keep covered desktops, workstations, and laptops working as they should. New deployments, major changes, and specialized business-application work are planned separately.
Server Care & Support
Care for existing covered server roles and processes, including Active Directory for sign-in and access, DNS and network infrastructure services, shared storage, and connections to cloud resources. New roles, migrations, access redesigns, and application-specific work are scoped separately.
Network & Service Monitoring
Availability checks watch covered internet connections, network devices, and important local and cloud services, alerting Emberkom when an outage is detected. Monitoring and alerts are included in this service; work to restore availability follows the applicable managed or professional service scope.
Backup & Recovery
Keep a way back to your data
Protect the information your firm needs to keep working. Backups for supported computers, servers, email, and cloud storage are configured around what you need to recover when data is lost or systems fail.
Coverage can include supported Windows, macOS, and select Linux devices, plus compatible Microsoft 365 and Google Workspace data. We work through your recovery requirements so the backup setup reflects your firm's priorities. Large-scale or catastrophic restoration is scoped as separate recovery work.
Backup & Recovery
Backups for covered computers, servers, email, and compatible cloud storage are planned around your recovery requirements. Recovery point objective (RPO) describes how much recent data loss is acceptable, measured in time. Recovery time objective (RTO) describes how long the business can tolerate being without the needed system or service. These guide planning; actual objectives are agreed for your environment.
Everyday support and planned changes
Managed services focus on routine care and restoring covered systems or functions that should be working. The services agreed for your firm determine which systems and work are covered.
Professional Services cover new deployments, migrations, major configuration changes, employee onboarding and offboarding, and other work that changes or expands the environment. We define that work separately so everyone understands the plan and responsibilities.
Managing a computer or server does not automatically include every kind of business-application support. A small software installation and related user assistance may fall within routine support; major upgrades, customized installations, and coordinated deployments across the firm are planned as Professional Services. Application-specific work and vendor coordination are scoped according to the need and available vendor support. Help performing specialist design or accounting tasks inside an application belongs with the vendor or a product specialist.
Keep the conversation open
A useful partnership depends on timely communication. Involve Emberkom in technology decisions and share upcoming staffing or business changes early, so the work can be planned around your firm’s priorities.